TPAs: Quality & infrastructure of TPA; Numbers of Tie ups with different hospitals (network); Types of the hospitals/health centre in terms of its infrastructural Facilities; Types of the hospitals/health centre in terms of services they offer;
Tangibility: Promptness in terms of policy issue; On time home delivery of policy/ health card; Simple Procedures for policy issue; Knowledge of the agent regarding different products; Customer service support facilities (Call centre or toll free facilities); Cheque pick-up; Cashless transactions and facilities; Promptness of realization of the payment after submitting the bills.
For Complete IIPM-Article, Click On IIPM-Editorial Column
Source IIPM-Editorial,2006
Tangibility: Promptness in terms of policy issue; On time home delivery of policy/ health card; Simple Procedures for policy issue; Knowledge of the agent regarding different products; Customer service support facilities (Call centre or toll free facilities); Cheque pick-up; Cashless transactions and facilities; Promptness of realization of the payment after submitting the bills.
For Complete IIPM-Article, Click On IIPM-Editorial Column
Source IIPM-Editorial,2006
