Friday, December 23, 2011

“We work with the team”

Besides boosting existing FMCG brands in the upcoming season, Harsha Vardhan has the mandate to grow the group’s pharmacy retail venture.

For the Rs.30 billion Emami Group, the biggest marketing challenges have been the changing times in the Indian FMCG market and the conventional opinion on family run enterprises. Harsha Vardhan Agarwal, who is one of the key pillars behind the company’s meteoric rise in the recent past, has managed these challenges deftly. He’s the youngest Director at the Emami group & has led the creation of successful brands like Boroplus and Navratna, which together contribute 50% of the company’s FMCG turnover.

Harsha believes that to survive in the FMCG world, constant localisation is necessary and so are brand extensions. This year itself, Emami did 3 brand extensions. Harsha is now planning a major extension under the ‘Fair & Handsome’ brand by the end of 2011. For the upcoming season, Harsha is trying to connect all his FMCG brands with movies (like Zandu Balm with the movie Force). Emami’s gameplan involves at least 8 new launches, product repackaging and taking each brand two new states every year. Last year, the group entered the retail rodeo with pharmacy retailing under the name of Frank Ross Ltd. When we ask him whether the retail venture would go pan-India, Harsha comments, “Emami is India’s fastest growing FMCG company and that’s because we have always adopted multiple distribution channels depending upon the product. And I feel for our retail venture also, the same is applicable.” On the family front, Harsha is even ensuring that the next generation is well aware about the brands. He trailed his fathers footsteps at the age of 13 by entering the business. And today, his 4-year-old son is made to use brands like Emami’s ‘Thanda Thanda Cool Cool’ powder! Take that for unquestionable passion!

Emami’s second generation has taken up the cause of converting Emami into a conglomerate, but Harsha asserts that it will not shift their core focus from FMCG. The group targets a yoy growth of 30% in revenue by 2012. The plethora of files, telephones & hand-phones and the absence of personal or family photographs on his desk reveal a lot about Harsha professionally. Ask him how he manages diverse imperatives and he replies with a smile, “We, the directors, don’t work individually. We work with the team, which creates a force strong enough to manage the group.” Harsha, who ensures regular correspondence with all family members (including the Goenka brothers), feels that his generation has brought in lots of dynamism through professional management and this is fuelling the drive to make Emami big outside the domestic, and the FMCG boundary. Clearly, this marketing maverick is gearing up for interesting times ahead!

For more articles, Click on IIPM Article

Source : IIPM Editorial, 2011.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

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Friday, December 16, 2011

“It’s not about hard sales, but to educate people”

Mudit Bhatnagar, Head - Marketing, Direct Channels & International Business at DHFL Ltd., talks about his new marketing initiative, which he feels can be a game-changer in the home loan sector, as it will ease customer connect.

With increasing number of players entering into the lucrative home loan segment, what it needs for a player to emerge as a winner is some clutter breaking innovation. And that’s what DHFL intended to do, when they launched their ‘loan on wheel’ drive recently in the Delhi and NCR region. To know more about the campaign and DHFL’s strategies to establish itself among the home loan providers, 4Ps B&M catches up with the man behind the campaign Mudit Bhatnagar, Head – Marketing, Direct Channels & International Business, DHFL.

You have recently launched a new initiative “loan on wheels”, which sounds more of a mobile office to disburse loan? Can you please share more details about this initiative?
This is a 60-day program for Delhi and NCR region. Under this, a moving vehicle acts like an office, where a consumer can come up, sit comfortably and enquire about our loan offerings. We will have 2 sales people inside, and 3-4 people outside who will distribute literature and prospect to potential consumers. This idea was conceptualised nearly four months ago. To have a broder reach we intend to go real estate construction sites on weekends, as consumer enquiry footfalls is maximum in such localities on these days. After NCR, we plan to move to various markets in Punjab, UP and Uttarakhand. So after we spend 60 days in NCR, we will cover the remaining markets in North India over the next 30 days.

Was this campaign backed by some market research? What was the basis for such an initiative, especially timed around the festive season?
The whole basis for this campaign has been, how do I make the whole process of home buying simple for my prospect? DHFL’s focus area is the low-middle income segment, which is consumers with average ticket size of Rs.16 lakh in Delhi-NCR, and sub-9 lakh in other markets. I want to cut short some of the processes. The biggest problem is prospecting: whom to go to? Or who are the players in the market? Today every bank, be it HDFC or SBI, is offering home loans, but it’s a matter of convenience. With this initiative we want to communicate and educate the customers that home loan is not a cumbersome process any more as it used to be 10 years ago. Our initiative is not to do hard sale, but to educate more people about home loan processes. I feel I am doing something good for the industry at large and customer as well. Simplifying the process is the main focus. Moreover, satisfying prospects queries is a big plus. Because if I have clarified your doubts, treated you well, I am sure you will come back to me. As you mentioned this is the festival season, our effort is to be part of customers’ celebrations. We want to tell people, let’s do some happy things around this festive season.

Brand DHFL is still not as high on consumer recall as some other banks and home loan players are. Do you think this initiative help you on this front?
As I said, every problem is an opportunity for us. Over the last 27 years, we have grown step-by-step. We are not in the acquisition game or topline game. We want to grow on fair terms. I want to get more customers on board and serve them well, because then only he will spread our name by word of mouth.


For more articles, Click on IIPM Article

Source : IIPM Editorial, 2011.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

IIPM Best B School India
Management Guru Arindam Chaudhuri
Rajita Chaudhuri-The New Age Woman
IIPM's Management Consulting Arm-Planman Consulting

IIPM in the league of best management institutes of India.....

IIPM Prof. Arindam Chaudhuri on Internet Hooliganism
Arindam Chaudhuri: We need Hazare's leadership
Professor Arindam Chaudhuri - A Man For The Society....
IIPM: Indian Institute of Planning and Management
IIPM RANKED NO.1 in MAIL TODAY B-SCHOOL RANKINGS
Planman Technologies